Services Agreement

This document establishes the general rules for the provision of information technology services by the Company.

0. Contents

1. Terms
2. Subject of the Agreement
3. Conclusion of the Agreement
4. Orders
5. Rules for Service Provision
6. Service Costs
7. Payment Procedure
8. Bonuses
9. Exchange of Closing Documents
10. Login Credentials
11. Liability
12. Communication
13. Duration of the Agreement
14. Refunds
15. Dispute Resolution
16. Company Details

1. Terms

2. Subject of the Agreement

2.1. Using next2u, the Company provides Users with information technology services, and the User pays for them.

3. Conclusion of the Agreement

3.1. The Offer remains valid until withdrawn by the Company.

3.2. A potential User accepts the Offer (enters into the Agreement) by:

• Paying for a service via an Order;
• Making an advance payment to the Company's account (credited to the User’s Wallet);

3.3. The Company has the right to change the offer. The new version of the offer comes into force from the day it is posted on the next2u Rules page, unless another term is specified by the Company upon such posting.

3.4. Continuing to place Orders after modifications means the User accepts the changes.

3.5. The Company is not obligated to provide services to every potential User (e.g., if their listing category violates next2u's rules or applicable laws).

4. Orders

4.1. The Agreement sets the general conditions for the parties’ relationships in service provision.

4.2. Under this Agreement, the User can place Orders.

4.3. Specific service conditions are detailed in special Offers, which are part of the Agreement.

4.4. The Agreement terms apply to Orders unless they conflict with special Offers.

4.5. The User selects the service type and parameters via next2u’s interface or professional tools, agreeing to the price and service parameters.

4.6. In all other respects that are not provided for by the Agreement and special offers for individual services of the Company, the User is guided by the next2u Terms of Use and other next2u Rules.

5. Rules for Service Provision

5.1. The place of provision of services is the territory of the Grand Duchy of Luxembourg.

5.2. The Company provides services in the “as is” mode, that is, in the form and volume in which they are available at the time of using the services.

5.3. The fact of provision of services and their volume are determined on the basis of statistical data of the Company's accounting system.

5.4. Some services may be available only to certain categories of Users.

For example, if the User uses next2u to carry out entrepreneurial and other professional activities.

5.5. In order to identify the User as a party to the Agreement, the Company may:

5.5.1. request from the User the full name, name, details, copies of identity documents, email address and phone number of the User, power of attorney for the representative;

5.5.2. ask the User to perform the actions specified in the Company's instructions,

For example, send an application or request from the email address specified in the Profile.

5.5.3. request other documents and information from the User.

For example, documents confirming the fact that the User has made payments, information about the User's latest actions in the Profile, etc.

These actions may be necessary when sending applications, requests and other requests to the Company related to the provision of services, refunds.

5.6. The Company does not guarantee that the services meet the User's expectations, or that the User will conclude transactions based on advertisements posted in connection with the use of the Company's services.

5.7. The Company has the right to indicate the name, trademark and description of the services of the User - a legal entity or individual entrepreneur in its marketing materials.

6. Service Costs

6.1. The service cost:

• Depends on its type and parameters;
• Is displayed in the next2u interface in the Euro;
• Includes VAT at the rate set by Luxembourgish law;
• Is valid at the time of payment.

6.2. If the User applies bonuses, the final cost reflects the applied discounts.

7. Payment Procedure

7.1. The User can pay for services using any method specified on next2u. Services in one Order cannot be paid for in parts (including several methods).

7.2. The User - a legal entity or an individual entrepreneur - pays for services according to the invoice issued through the next2u interface. Payment using the corporate bank card of such a User is also allowed.

7.2.1. A third party, including an individual, has the right to make a payment for the User to the Company's bank account. Such payment with the indication of the User's details (for example, his Profile number) is recognized as payment on behalf of the User.

7.3. At the request of the User - a legal entity or an individual entrepreneur - the Company may limit his ability to pay for services using some methods available on next2u.

7.4. When paying with a bank card, the User can link it to his Profile in order to avoid entering the card details when making subsequent payments on next2u.

7.5. To pay for services using an advance payment previously made by the User, the Company writes off their cost only if there are sufficient funds in the advance.

7.6. When paying by receipt or invoice, the User must indicate in the payment document:

7.6.1. next2u Profile number, as well as other details that identify the User and their payment;

7.6.2. data from the receipt or invoice in the “Payment Purpose” block.

7.7. If the payment document does not contain the specified data or contains an error, the Company has the right to:

7.7.1. consider that the User has not made the payment; or

7.7.2. independently identify the payment based on the data that the Company has; or

7.7.3. identify the payment based on the request from the User to clarify the payment.

7.8. The User is solely responsible for the correctness of the specified payment purpose.

7.9. The organization that makes payments is responsible for security and confidentiality when paying for services, as well as for the transfer and receipt of funds. If problems arise with this, the User must contact such organization directly with a request.

8. Bonuses

8.1. As part of incentive events or in other cases, the Company may accrue bonuses to the User in the form of a discount on its services.

8.2. Bonuses have a validity period, which depends on the conditions under which the Company accrued these bonuses to the User.

8.3. The Company informs the User separately about the conditions for accrual and use of bonuses, including the proportion of their use when paying for services.

8.4. Bonuses cannot be:

8.4.1. exchanged;

8.4.2. transferred to a third party;

8.4.3. converted into monetary equivalent.

9. Exchange of Closing Documents

applicable for Users – legal entities or sole proprietors

9.1. The Company provides the User with an invoice (closing documents) on a monthly basis by:

9.1.1. sending it to the User’s email specified in the Profile; and/or

9.1.2. providing the ability to download it from the User’s Profile.

9.2. The Company can send the original closing documents by mail to the User’s address specified in their Profile.

9.3. When drafting documents, the Company uses the User’s details that are linked to their Profile – name, legal address, postal address, contact and other information.

9.3.1. The User is solely responsible for the accuracy of the specified details.

9.3.2. If the User changes their details and cannot update them in the Profile on their own, they must notify the Company of the change in details. At the Company's request, the User shall provide documents confirming the change of details.

9.3.3. If there are any discrepancies the Company has the right to adjust the User's information in accordance with the details specified by him.

9.4. If within 5 calendar days from the end of each calendar month the User does not send reasoned objections to the services rendered, such services shall be considered accepted by the User in full.

9.5. Services shall be considered accepted even if the User has not sent reasoned objections for the following reasons:

9.5.1. his representative has not uploaded electronic copies of the closing documents;

9.5.2. The User has indicated an incorrect postal address or email in his Profile.

10. Login Credentials

10.1. The User is obliged to maintain the confidentiality of the Login Data.

10.2. If the User has lost the Login Data or believes that it has become available to third parties, he/she is obliged to immediately notify the Company.

10.3. The User has no right to sell, rent, or give the Login Data to third parties.

10.4. All actions of the User using the Login Data are considered to be performed by him/her personally (by his/her authorized representative) and have the force of a simple electronic signature. The User shall be responsible for such actions.

11. Liability

11.1. The maximum amount of the Company's liability to Users engaged in entrepreneurial and other professional activities:

11.1.1. the cost of services paid for but not received by the User due to the fault of the Company; or

11.1.2. the amount of the advance reflected in the Wallet at the time of causing losses to the User. This applies only if the User, due to the fault of the Company, lost the funds recorded in the Wallet.

11.2. The Company shall not be liable for the performance of the Agreement, the losses incurred by the User, if the User cannot use next2u to receive services through no fault of the Company, including in the event of loss of Login Data or disruption of next2u as a result of actions of third parties, technical failures.

12. Communication

12.1. The Company may send the User notifications related to the execution of the Agreement, including legally significant ones.

For example, notification about the status of the services ordered, ways to extend them, or changes in the terms of service provision.

12.2. Notification format — SMS message, push notification, email, phone call, in the notification center.

12.3. The User must independently monitor that notifications and documents from the Company (including closing documents) reach him.

13. Duration of the Agreement

13.1. The Company's obligations to provide services are counter to the User's obligations to comply with the next2u Rules, the Agreement, and pay for services, so the Company may suspend the provision of services to the User if he violates his obligations, or terminate the provision of services if such violations on the part of the User make it impossible to provide services.

The Company notifies the User of these situations.

13.2. Failure to comply with the Agreement, the next2u Rules may lead to the impossibility of fulfilling the Company's obligations to provide services.

13.3. The User has the right to terminate the Agreement on his own initiative. If the User does not take any actions in relation to the Profile for 3 years, then upon expiration of the specified period the Agreement is considered terminated on his initiative.

14. Refunds

14.1. If the User cancels the Order before the start of the provision of services, the Company, independently or at the User's request, reflects the cost of the cancelled services in the Wallet.

14.2. In the event of termination of the Agreement, the User has the right to demand that the Company return the unspent advance payment excluding bonuses.

14.3. The Company returns the unspent advance payment upon the User's written request - to the means of payment from which the payment was received, and if it is impossible to return to the means of payment - in another way determined by the Company.

15. Dispute Resolution

15.1. All disputes arising between the Company and Users – legal entities or individual entrepreneurs, shall be resolved through claims.

15.2. The period for responding to a claim is 30 calendar days from the date of its receipt by the addressee.

15.3. Disputes under the Agreement shall be referred for consideration to the Luxembourg Arbitration Centre or another court, if the dispute is not subject to consideration in an arbitration court in accordance with the legislation of the Grand Duchy of Luxembourg.

15.4. Applicable law – the law of the Grand Duchy of Luxembourg.

16. Company Details

next2u S.à r.l. - S.

L-8213, Mamer, 14A Rue du Bambusch.